After-sales platform

SmarTCare

At Gonvarri Solar Steel, our dedication to excellence doesn’t end with the supply of the product. Beyond providing exceptional quality products, we are committed to offering unparalleled after-sales service to ensure our customers’ complete satisfaction.Our after-sales platform, SmarTCare, is at the heart of this commitment, providing rapid and effective responses to every customer need.

Our solutions in the after-sales phase

Solar Steel warranty

As an integral part of our commitment, we offer our clients the Solar Steel Warranty, which sets the highest warranty standards for each of our products and services. From the first day of installation, we accompany our clients at every step, providing the peace of mind that comes with having the best warranties on the market and a structured after-sales service designed to meet all their needs.

M&M: Monitoring and Maintenance Service

Our commitment to customer satisfaction goes beyond simply guaranteeing our products. Through our innovative Monitoring and Maintenance service, known as M&M, we offer a comprehensive solution to ensure the optimal performance and durability of your solar installation. This service includes continuous plant monitoring, alarm alert systems, and weather forecasts to minimize reaction times and keep the installation in optimal condition.

Quick assistance and support

With a personalized approach and agile response, we ensure we are always available to resolve any challenges that arise in your photovoltaic solar project. Our network of experts is prepared to intervene quickly and efficiently, ensuring any incidents are resolved promptly and with the highest quality.

International spare parts hub

To guarantee a rapid and effective response to any eventuality, we have strategically located international spare parts hubs on each continent where we operate. This allows us to maintain sufficient stock to meet any spare part needs and minimize downtime in your installation.

Solar Steel warranty
As an integral part of our commitment, we offer our clients the Solar Steel Warranty, which sets the highest warranty standards for each of our products and services. From the first day of installation, we accompany our clients at every step, providing the peace of mind that comes with having the best warranties on the market and a structured after-sales service designed to meet all their needs.
M&M: Monitoring and Maintenance Service
Our commitment to customer satisfaction goes beyond simply guaranteeing our products. Through our innovative Monitoring and Maintenance service, known as M&M, we offer a comprehensive solution to ensure the optimal performance and durability of your solar installation. This service includes continuous plant monitoring, alarm alert systems, and weather forecasts to minimize reaction times and keep the installation in optimal condition.
Quick assistance and support
With a personalized approach and agile response, we ensure we are always available to resolve any challenges that arise in your photovoltaic solar project. Our network of experts is prepared to intervene quickly and efficiently, ensuring any incidents are resolved promptly and with the highest quality.
International spare parts hub
To guarantee a rapid and effective response to any eventuality, we have strategically located international spare parts hubs on each continent where we operate. This allows us to maintain sufficient stock to meet any spare part needs and minimize downtime in your installation.

On-site full backtracking

SmarTCare Services

In addition to our after-sales services, to offer greater security and peace of mind to our clients throughout the plant’s lifespan, we have implemented additional services to maximize project yields with fixed O&M costs and no additional risks.

Revamping

Retrofitting

Repowering

M&M

On-site support and visits

RMA Management

These additional services can increase plant profitability by up to 3%, as noted by Bureau Veritas in the certification document of our SmartCare platform.
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After-sales platform

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